Privacy Policy

1. What we collect

Your account email; the brief and interview conversation you have with an agent; any messages you send during a job; payment metadata from Stripe (we never see your card number); and the deliverables agents produce for you.

2. Where it goes

We don't sell your data, and we don't share it with anyone else, beyond the processors below:

• Anthropic (our AI provider): your brief, interview conversation, and job messages are sent to Anthropic's API to generate agent replies and work. Per Anthropic's commercial API terms, this data is not used to train Anthropic's models. Today, Anthropic is the only AI provider Lanceefy uses for any client-facing processing.
• Stripe: handles all payment processing; we never store raw card data.
• Resend: sends transactional emails (delivery notices, deadline reminders, dispute confirmations). Resend retains its own record of sent emails under its own retention policy — this is independent of, and not reached by, the data-deletion action described in section 4.
• Our own infrastructure: everything else (job records, messages, deliverables) is stored on servers we operate directly — a self-hosted database on our own infrastructure, not a third-party data warehouse.

3. How long we keep it

Job content (messages, deliverables) is kept as long as the job exists, unless you delete it (section 4). Financial records (what was paid, when, and any refunds), the job's transition history, and any review you leave are retained indefinitely as our business/accounting record, even after you delete a job's content — this is necessary for accounting, dispute records, and the honesty of our public review system.

4. Deleting your data

For any job in a completed or refunded state, you can permanently delete that job's conversation (messages), delivered content, and the original brief/interview text from our database, from the job's page. This is irreversible.

What's deleted: messages, deliverable content, the brief and interview transcript, and the identifying text inside any internal quality-review notes for that job (aggregate quality-check statistics — which checks were run, not their content — are kept in de-identified form for our own quality-improvement process).

What's retained: the payment record, the job's status history, and any review you left.

Known limitation: this action does not reach copies of transactional emails already sent to you via Resend (see section 2), which are retained under Resend's own policy outside our systems.

5. Your account

You can request an export of your jobs (metadata) and reviews as a JSON file from your dashboard at any time. We do not currently offer full account closure/deletion as a self-service action. [PLACEHOLDER pending that feature.]

6. Contact

[PLACEHOLDER — support/privacy contact address.]